Welcome to Frylee

Welcome to Frylee. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you use the Frylee application and related services, how that information is used, and the choices available to you.

By using Frylee, you acknowledge this policy. If you do not agree with it, please stop using the application.

1. Information We Collect

Depending on the features you use, we may collect the following information:

• Account information: name, mobile number, email address, and account details you provide.
• Delivery information: delivery address, landmark, and instructions needed to fulfil an order.
• Location information: approximate location and, when you grant permission, precise GPS coordinates to help select an address or complete delivery.
• Order information: items ordered, order history, delivery status, payment status, and support requests.
• Device and notification information: device type and push-notification token, which may be processed by our notification provider, OneSignal.
• Technical information: limited app, browser, and diagnostic information needed to maintain security and troubleshoot problems.

Payment details may be handled by the relevant payment provider. We do not intend to collect or store your full card or banking credentials unless a specific feature clearly states otherwise.

2. How We Use Your Information

• Create and manage your account.
• Process orders, coordinate delivery, and provide order-status updates.
• Use location information, when permitted, to help identify delivery addresses and nearby services.
• Respond to customer support requests and resolve disputes.
• Send service announcements and, where permitted by your settings and applicable law, promotional messages.
• Prevent fraud, protect accounts, maintain service reliability, and improve the application.
• Meet applicable legal and regulatory obligations.

3. Location Permission

Frylee may request location access to help you select a delivery location and support location-based features. Precise location is accessed only when the relevant feature requires it and the necessary device permission has been granted.

• You can deny or revoke location permission in your device settings.
• If you disable location access, you may still be able to enter a delivery address manually, but some location-based features may not work as intended.
• Please provide an accurate delivery address so your order can reach you.

4. Camera and Microphone Permissions

Camera: Frylee may request camera access when you choose to take a photo to attach to a product, order, or service review. The camera is used for this review-related action; it is not intended to capture images continuously or in the background. Photos you choose to submit may be uploaded and shared with the relevant service providers or merchants as needed to display and manage your review.

Microphone: Frylee may request microphone access when you use the voice-search feature. Audio is used to recognize your spoken search query and return relevant results. Depending on the speech-recognition technology configured in the app, audio or a transcription may be processed by the app or a third-party speech service to complete the search.

• Camera and microphone access should be used only after you initiate the relevant feature and grant permission.
• You can deny or revoke these permissions in your device settings. Taking photos for reviews or voice search may not work without the relevant permission.
• Please avoid including sensitive or unnecessary personal information in review photos or spoken search queries.

5. Push Notifications

Frylee may use OneSignal or another configured notification service to deliver notifications. A device or subscription token may be processed to route notifications to your device.

• Notifications may include order confirmations, delivery updates, important service notices, and promotional messages where permitted.
• You can turn off notifications through your device or app settings, where available.
• Notification delivery depends on your device, network, and notification settings.

6. Sharing of Information

We do not sell your personal information. We may share relevant information only as reasonably necessary with:

• Delivery partners and merchants: order and delivery details needed to prepare and fulfil your order.
• Service providers: hosting, technical support, analytics, notification, mapping, and payment providers that help operate the service.
• Authorities or other parties: where required by law, to respond to lawful requests, protect rights, or help prevent fraud and security incidents.

Service providers are expected to handle information appropriately for the services they provide. Their own privacy policies may also apply to their services.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide the service, maintain business and transaction records, resolve disputes, enforce applicable terms, and comply with legal obligations. Retention periods may vary depending on the type of information.

We use reasonable technical and organizational safeguards to protect information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Your Choices and Rights

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information associated with your account. We may need to verify your identity before acting on a request, and some records may need to be retained where legally required.

• Keep your account and contact information accurate.
• Manage location, camera, and microphone permissions through your device settings.
• Disable push notifications through your device settings.
• Contact us with privacy questions or data-related requests.

9. Children’s Privacy

Frylee is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal requirements apply. If you believe a child has provided personal information inappropriately, please contact us so we can review the request.

10. Third-Party Services

The application may rely on third-party services or link to external websites. Their privacy practices are governed by their own policies. Please review those policies before providing information directly to a third party.

11. Changes to This Policy

We may update this Privacy Policy as the application, our practices, or legal requirements change. The latest version will be published on this page with its updated date. Please review it periodically.